Refund policy
At SEYOR, every order is carefully inspected before shipping. Because our men’s bracelets, necklaces, and accessories are personal-use items, we do not accept returns or exchanges due to a change of mind, personal preference, incorrect product selection, or after an item has been worn or used.
Damaged, Defective, or Incorrect Items
A return or replacement may be approved only if:
- The item arrived damaged.
- The item has a manufacturing defect.
- You received an item different from the one you ordered.
You must contact SEYOR within 48 hours of delivery and provide:
- Your order number.
- A clear description of the issue.
- Clear photos or videos showing the item, its packaging, and the shipping label.
Please keep the item and all original packaging until your request has been reviewed.
Return Authorization
Do not return an item before receiving written approval and return instructions from SEYOR. Unauthorized returns will not be accepted.
If your claim is approved, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.
Items Not Eligible for Return
We do not accept returns or exchanges for:
- Change-of-mind purchases.
- Incorrect products selected by the customer.
- Items that have been worn, used, altered, damaged after delivery, or removed from their original packaging.
- Personalized or customized products.
- Gift cards.
- Final-sale or clearance items, unless they arrived damaged, defective, or incorrect.
- Normal variations in color, texture, stone pattern, leather, or other natural materials.
Refunds
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges, customs duties, taxes, and import fees are non-refundable unless required by applicable law or unless the issue resulted from an error by SEYOR.
Order Cancellations
Orders may only be cancelled before processing or fulfillment begins. Once an order has been prepared or shipped, it cannot be cancelled.
Consumer Rights
Nothing in this Return and Refund Policy limits any mandatory consumer rights provided by the laws applicable to your purchase.
Contact SEYOR
For questions about returns, replacements, or refunds, contact SEYOR using:
- Email: info@seyorshop.com
- WhatsApp: +961 79 042 050
- WhatsApp link: https://wa.me/96179042050
WhatsApp messaging is preferred. Please include your order number when contacting us.