SEYOR. BAG 0

Privacy policy


Last updated: September 7, 2026

SEYOR operates seyorshop.com an online store specializing in men’s accessories, including men’s bracelets, leather bracelets, beaded bracelets, stainless steel bracelets, and men’s necklaces.

This Privacy Policy explains how SEYOR collects, uses, shares, stores, and protects personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

By using our website, you acknowledge that you have read this Privacy Policy. If there is a conflict between this Privacy Policy and our Terms of Service concerning personal information, this Privacy Policy will apply.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Contact and Order Information

We may collect:

- Your full name.
- Email address.
- Telephone or WhatsApp number.
- Billing address.
- Shipping address.
- Delivery instructions.
- Order number and order details.
- Products viewed, added to your cart, or purchased.
- Information relating to an approved cancellation, replacement, or refund.

Payment Information

Payments are processed through authorized payment providers.

Depending on your selected payment method, payment providers may collect the card or financial information required to process the transaction.

SEYOR does not directly store complete payment card numbers, card PINs, or card security codes.

We may receive limited transaction information, such as:

- Payment status.
- Payment method.
- Transaction reference.
- Payment confirmation.
- Refunded or disputed amounts.

Account Information

If you create or use a customer account, we may process:

- Your account identifier.
- Login and security information.
- Saved addresses.
- Order history.
- Account preferences.

You are responsible for keeping your account credentials confidential.

Customer Communications

When you contact us through email, WhatsApp, website chat, a contact form, or social media, we may collect:

- Your contact information.
- The content of your message.
- Your order number.
- Photographs or videos you submit.
- Customer service records.
- Information needed to investigate and resolve your request.

Device and Usage Information

When you use our website, certain technical information may be collected automatically, including:

- Internet Protocol address.
- Browser type.
- Device type.
- Operating system.
- Network information.
- Pages viewed.
- Links and buttons used.
- Date and time of visits.
- Referring website.
- Shopping and checkout activity.
- Cookie and similar technology identifiers.

2. How We Collect Information

We may collect personal information:

- Directly from you when you place an order, create an account, contact us, or submit information.
- Automatically when you browse or interact with our website.
- From payment, delivery, hosting, analytics, security, and customer service providers.
- From advertising or social media services when permitted by your settings, consent, and applicable law.
- From other parties when required to prevent fraud, complete delivery, or comply with legal obligations.

3. How We Use Personal Information

Process and Fulfill Orders

We may use personal information to:

- Receive and review orders.
- Process and verify payments.
- Confirm purchases.
- Prepare and dispatch products.
- Arrange delivery within Lebanon and to supported international destinations.
- Send order and delivery updates.
- Process approved cancellations, replacements, or refunds.

Provide Customer Service

We may use personal information to:

- Respond to questions.
- Assist with products and orders.
- Investigate damaged, defective, or incorrect items.
- Maintain records of customer requests.
- Resolve complaints and delivery issues.

Operate and Improve Our Store

We may use personal information to:

- Operate and maintain seyorshop.com
- Remember shopping preferences.
- Improve website navigation and performance.
- Understand which products and pages interest visitors.
- Improve our products, content, and customer experience.
- Diagnose errors and technical problems.

Marketing and Advertising

Where permitted by law, and with consent when required, we may use relevant information to:

- Send promotional emails or messages.
- Measure advertising performance.
- Show relevant SEYOR advertisements.
- Understand customer interest in our products.
- Improve marketing campaigns.

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages.

Opting out of marketing does not prevent us from sending important non-promotional communications concerning your orders, account, delivery, security, or customer service requests.

Security and Fraud Prevention

We may process information to:

- Verify transactions.
- Detect and prevent fraud.
- Protect customer accounts.
- Identify unauthorized activity.
- Secure our website and services.
- Investigate violations of our policies.
- Protect customers, SEYOR, and our service providers.

Legal and Compliance Purposes

We may use or retain information where reasonably necessary to:

- Comply with applicable laws.
- Respond to valid legal requests.
- Maintain transaction and accounting records.
- Establish, exercise, or defend legal claims.
- Enforce our Terms of Service and store policies.
- Resolve disputes.

4. Legal Reasons for Processing

Depending on the circumstances and applicable law, we may process personal information because:

- It is necessary to fulfill an order or agreement with you.
- It is necessary to comply with a legal obligation.
- It supports our legitimate interests in operating, securing, and improving our store.
- You have provided consent.
- It is necessary to protect legal rights, prevent fraud, or respond to security concerns.

Where processing depends on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

5. How We Share Personal Information

We may share only the information reasonably required with service providers that help us operate our store, including:

- Website hosting and e-commerce providers.
- Payment processors.
- Delivery and fulfillment providers.
- Customer support and communication providers.
- Website security and fraud prevention providers.
- Analytics and performance providers.
- Marketing and advertising providers, where permitted.
- Professional advisers, when reasonably necessary.

These providers may process information only for the services they provide or as otherwise permitted by their own legal obligations and privacy policies.

We may also disclose information:

- When you request or authorize us to do so.
- To complete delivery or another requested service.
- To comply with a valid legal obligation or government request.
- To prevent fraud, abuse, security threats, or unlawful activity.
- To protect the rights and safety of SEYOR, our customers, or others.
- In connection with a reorganization, sale, transfer, or change in the operation of the store, subject to applicable privacy requirements.

SEYOR does not sell customers’ complete payment information.

6. E-Commerce Hosting and Data Processing

Our online store is hosted using Shopify’s e-commerce platform.

Shopify processes certain personal information required to provide store hosting, checkout, security, order management, fraud prevention, analytics, and related e-commerce services.

Information submitted through our store may be transmitted to Shopify and its authorized service providers, which may process information in countries outside your place of residence.

For information about Shopify’s processing practices and available privacy controls, review:

- "Shopify Consumer Privacy Policy" (https://www.shopify.com/legal/privacy/consumers)
- "Shopify Privacy Controls" (https://privacy.shopify.com/en)

Shopify’s role is limited to providing and supporting e-commerce technology and related services. Purchases made through our store remain transactions between the customer and SEYOR.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to:

- Keep the website functioning.
- Remember cart and account information.
- Maintain security.
- Prevent fraud.
- Understand website performance.
- Measure traffic and customer interaction.
- Support analytics and advertising where permitted.

Some cookies are required for the website and checkout to function. Other cookies, including certain analytics or advertising cookies, may depend on your consent or privacy settings.

Where a cookie banner or privacy preference tool is available, you can use it to manage non-essential cookies.

Disabling certain cookies may affect website features, saved preferences, account access, or checkout functionality.

8. Third-Party Websites and Social Platforms

Our website may include links or features connected to independent websites, social media platforms, payment providers, or other third parties.

If you visit or use an independent service, that provider’s own privacy policy and terms will apply.

SEYOR does not control and is not responsible for the privacy, security, availability, or content of independent third-party services.

Information you publish in public comments, reviews, or social media areas may be visible to other users.

9. Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no website, storage system, communication method, or internet transmission can be guaranteed to be completely secure.

For your protection:

- Do not send complete card details through WhatsApp, email, social media, or website chat.
- Do not share card PINs, passwords, or verification codes.
- Use only the contact information published on seyorshop.com
- Keep your customer account password confidential.
- Contact us if you suspect unauthorized account or order activity.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

- Processing and documenting orders.
- Providing customer service.
- Maintaining required transaction records.
- Preventing fraud.
- Resolving disputes.
- Enforcing agreements.
- Meeting legal, accounting, or security obligations.

Retention periods may vary depending on the type of information, the transaction, and applicable requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or securely retained where continued storage is legally required.

11. Children’s Privacy

Our website is not directed toward children who are not legally permitted to make online purchases.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has improperly provided personal information, contact us so we can review and, where appropriate, delete it.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

- Request access to personal information held about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request a copy of certain information.
- Object to or restrict certain processing.
- Withdraw consent where processing depends on consent.
- Opt out of promotional communications.
- Submit a privacy complaint.
- Request information about certain disclosures.

These rights are not absolute and may be limited where information must be retained to complete an order, comply with the law, prevent fraud, resolve a dispute, or protect legal rights.

We may need to verify your identity before completing a privacy request. Verification information will be used only to process and protect the request.

You will not be discriminated against for exercising an applicable privacy right.

13. International Data Processing

Some service providers may process or store personal information outside Lebanon or outside the customer’s country.

Where applicable law requires safeguards for an international transfer, we or the relevant provider will use an appropriate legal mechanism or other recognized protection.

The privacy and data protection laws of the processing country may differ from those of your country.

14. Communication Preferences

You may unsubscribe from promotional emails by using the unsubscribe link included in those communications.

You may ask us to stop optional promotional WhatsApp messages by replying STOP or contacting us.

Even after opting out of marketing, we may continue sending necessary messages concerning:

- Existing orders.
- Delivery.
- Payments.
- Customer service requests.
- Account security.
- Policy or service notices required by law.

15. Privacy Requests and Complaints

To request access, correction, deletion, or another available privacy right, contact us using the details below.

Please write Privacy Request in the email subject line or at the beginning of your WhatsApp message and clearly explain your request.

We may ask for reasonable information to verify that the request relates to you.

If you have a complaint about how we process personal information, contact us first so we can review and respond.

Depending on where you live, you may also have the right to contact an applicable privacy or data protection authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, providers, legal obligations, or privacy practices.

The revised policy will be published on this page, and the “Last updated” date will be changed.

Where required by applicable law, we will provide additional notice of material changes.

17. Related SEYOR Policies

Please also review:

- "Return and Refund Policy" (https://seyorshop.com/policies/refund-policy)

18. Contact SEYOR

For questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

SEYOR
Al Janoub, Lebanon
WhatsApp: +961 79 042 050
WhatsApp messaging is preferred. Please begin your message with Privacy Request when contacting us about your personal information.